Terms and Conditions of Trade

The following constitute the terms and conditions of business between us, the Supplier of goods and services, and you, the Client:


1. Price

Where a quotation has been given for work to be performed, that quotation remains valid for 30 working days.

Your acceptance of our quotation/offer must be confirmed in writing prior to commencement of work. We may withdraw that quotation at any time before acceptance. The quotation is based on costs and charges ruling at the date of quotation. Any changes in costs arising from sources beyond our control (for example, changes in prices charged by suppliers to us, or in government charges) shall be to your account. Any issues that may arise from existing poor workmanship, or deterioration, and or other items not visible at the time of site inspection are not covered in a quoted. If any issues are found they will be bought to the attention of the client and no remedial work will be carried out with out approval. The following rates shall apply where work is to be charged on the basis of time and materials (charge-up basis), and for the purpose of calculating any variation to quoted work.

Please Note: our labour is charged from the time we leave the yard to the time we get back to the yard.

Labour in normal working hours, Monday to Friday 7.30am - 5pm.

  • Minimum 1 hour Charge
  • $95.00 + GST per hour for a plumber,
  • $98.00 + GST for a Gas fitter,
  • plus any additional materials used.

Work outside of these hours will be at our out of hours rates.

  • Minimum 1 hour Charge
  • Weekends and after hours callouts including first hour is $180 + GST;
  • Statutory holidays callout including first hour is $320 + GST;
  • Further labour after the first hour $120 + GST;
  • Plus any additional materials used.

Vehicle Charges

  • $29.00 + GST within Hamilton city limits,
  • $1.35 + GST / km outside Hamilton city limits

2. Payment

For Residential Customers payment is required on completion unless prior arrangements have been made with management. For business customers payment of the claimed amount is due and payable by you by the 20th of the month following invoice. Where work is undertaken over a period exceeding one month, invoices may be issued for progress payments covering work done and costs incurred up to the date of the invoice. If you disagree for any reason with the claimed amount, you will respond to us in writing before the payment is due. Overdue payments shall attract interest at a monthly rate of 2.5% calculated daily, and any expenses incurred by us in recovering this debt shall be added to your account.


3. Disputes

If any dispute or difference arises in connection with work done or payments claimed by us, or any other matter pertaining to business between us and you, we or you shall refer the dispute to adjudication in terms of Part 3 of the Construction Contracts Act 2003 (CCA), or to the Master Plumbers Association of which we are a member for settlement through that Association's Disputes Procedure. For the purposes of s.33(1 )(c) of the CCA, the Master Plumbers Association shall be the nominating body.


4. Ownership

Any goods and materials supplied by us shall remain our property until paid for in full and while any money is due to us. If any money remains unpaid or you are in breach of any obligation to us, we or our agents are authorised by you to enter your premises to recover and resell any or all of those goods and materials. We may require you to facilitate registration of a Financing Statement under the Personal Property Securities Act 1999 to give us a Perfected Security in any goods supplied.


5. Risk

All goods and materials are at your risk while on your premises or premises under your control. Any loss arising from theft, destruction or damage from whatever cause shall be borne by you.


6. Installation

You shall give us access to the site and provide proper facilities for carrying out the work including use of any existing goods or passenger lifts, cranes, hoists and builder's scaffolding. Unless specified otherwise, the contract does not include any structural or other alteration to any part of the building. Access and facilities shall be provided within a reasonable time after acceptance of this contract or at a date notified by you and agreed on by us  in writing. You shall inform us of any hazards in the workplace to which we may be exposed in working on your premises.


7. Time to completion

We will complete the work within a reasonable time and will endeavour to meet any target date you make known to us. Should it be necessary to work outside ordinary working hours to meet your completion target or due to any other circumstances outside our control, you shall be liable for any extra cost incurred.


8. Consents

You are responsible for obtaining any consent or other authority necessary for the work, and will provide that to us on request. Where a building consent is required and you have failed to obtain it, we may lodge a building consent application as your agent and at your expense.


9. Warranty

We guarantee that we will remedy any defective workmanship and replace any faulty material that is reported to us in writing within 90 days of completion of the contract. This performance guarantee does not extend to any goods or materials supplied by you. In the case of work covered by the Consumer Guarantees Act 1993, this warranty is in addition to any rights you may have under the Act.


10. Delays

We are not liable for any delay or damage caused directly or indirectly by weather conditions, labour disputes, strikes, accidents, fire, failure of manufacturers to deliver and any other events beyond our reasonable control.


11. Variations

Once our quotation/offer has been accepted, no variation to the scope of work or to these terms and conditions shall be valid unless agreed in writing.


12. Plans and specifications

We shall be entitled to rely on the accuracy of and shall not be obliged to check any plans, specifications and other information supplied by you. We shall bear no responsibility for any goods supplied in compliance with those plans and specifications.


13. Privacy Act

You authorise us to use information collected from you and to collect information from third parties for purposes relating to performance under this agreement.
Our Privacy Policy